Tell us what happened and we will answer in writing, normally
within 2 business days. Every request gets a reference so you can follow it, and nothing gets lost
in somebody's inbox.
We work entirely through tickets — there is no phone line and no
personal address to chase. That is deliberate: it means your request is
visible to whoever is on support, not just to one person who might be away,
and you always have a written record of what we said.
You will get an email with a link to your ticket. Keep it — that link
is where you read our replies and add anything else, including a nudge if
you have not heard back. Replying to our emails will not reach us.